Frequently Asked Questions (FAQ)

Is it safe to use my Credit Card online?

Our online store uses technology called SSL – Secure Sockets Layer. This means at checkout, we encrypt (scramble) everything that you enter into your computer, such as your credit card details, billing and delivery address.

Because it is encrypted, other computers are unable to make sense of it, therefore keeping this information private.

Online Accounts

If you’re having trouble logging in with your username, email address, or password, it’s likely that you haven’t registered on our website yet.

Please note that our email newsletter database is separate from our website login system.

If you’d like to create an account, please register on our website.

You don’t need to register to place an order — registration is optional and helps you track orders and save your details for next time.

Join Our Email Database

If you wish to be added to our email newsletter list, please visit our Contact Us page and send us an email requesting to be added.

Please include your:

Full name
Email address
Your local Knit World shop location (e.g., Dunedin, Glen Eden, etc.)

We’ll happily add you to our email updates and keep you in the loop with all the latest news and offers!